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Frequently Asked Questions
Overview Coverage and Benefits Finance and Expense Administration Process Repair and Maintenance Overview Is this the same GMPP that my local dealer offered me at a higher price? There is only one GMPP. It is same plan nationally. GMPP is the only service contract endorsed by General Motors. You can only purchase it from a franchised GM dealer. You can purchase it from us and use it at any GM dealership in the country. If my vehicle is out of the original warranty, am I still eligible to purchase GMPP? No, to qualify for GMPP your vehicle must still be within the full original factory warranty. If I am from Florida, can I purchase a plan from you? Unlike the other 49 states, Florida has regulations which require Florida residents to purchase from a Florida GM dealer. How long will I be covered by the original GM warranty? The warranty for most GM vehicles is 36,000 miles or 36 months, which ever comes first, except for the following:
Why shouldn’t I wait until I am closer to the end of my standard warranty? The longer you wait, the more it costs. The longest plans, at the lowest cost are available to you right now. You gain nothing by waiting. See for yourself, request a quote using higher mileage than you currently have and you’ll see the difference in price and plans available to you. You can also read the information on this page: Why Buy GMPP?. When does a GM service contract start? The term starts from the date that you purchase the plan and the miles are added to the odometer mileage on the vehicle at the time of plan purchase. When does the GM Protection Plan expire? GM extended protection ends at the mileage or time selected. All GM service contracts end at the mileage or time selected (which ever comes first) calculated from the day of plan purchase and the odometer mileage at time of plan purchase. For example, a 36,000-mile plan, purchased for a vehicle with 30,000 miles, will end when the odometer reaches 66,000 miles (unless the time first). Coverage and Benefits What type of coverages and plans are available? GMPP offers three levels coverage. GMPP Major Guard – Major Guard is undoubtedly the most comprehensive protection plan you will find anywhere. This service contract's exclusionary coverage will cover virtually every component of your GM car or truck when there is a mechanical failure after the original warranty –even if it simply wears out. Major Guard also includes Alternate Transportation and Roadside Assistance. GMPP Value Guard – Value Guard protects your vehicle and protects your budget. This protection plan offers a wide range of coverage for new and used vehicles and is endorsed by General Motors. Value Guard covers the costs of labor and parts for nine major assemblies if a mechanical failure occurs after the original warranty–even if the component simply wears out. Value Guard also includes Alternate Transportation and Towing. GMPP Basic Guard – Basic Guard covers many of the most costly components on your vehicle. Endorsed by General Motors, Basic Guard covers four critical assemblies. Both the costs for labor and parts are covered if there is a mechanical failure after the original warranty–even if the component simply wears out. Basic Guard includes Towing. What do you do if you need roadside assistance? If your plan includes Roadside Assistance, all you have to do is call a toll-free number which is available 24/7, the GMPP offers roadside assistance throughout the United States and Canada for:
How does the rental plan work? GMPP will pay the costs to rent another vehicle or pay the cost for public transportation. The limit is $35 each day with a maximum of $175 for each repair visit with a Major Guard or a Value Guard contract. The service or repair must require at least two hours of labor time as per the GM time guide or needs to be held overnight in the repair facility. (See contract details.) In the event of a parts delay, the maximum amount per repair visit will be raised to $280. The GMPP must be told of the delay during the first five days of the rental period. Reimbursements for rentals are only for rentals from licensed rental agencies or GM dealerships. Finance and Expense How much does the GMPP cost? Pricing is based on the year, make, model, current miles, level of coverage selected, term/miles, deductible and a few other factors. If you go through the pricing pages on the site, answering the questions along the way, you will give us all the information needed to give you a custom quote. You can get a custom quote by clicking GMPP. Do you have a money-back guarantee? Yes. At any time within the first 60 days, you can cancel GMPP and receive a 100% refund as long as no claims have been made. After that, you can receive a refund for the unused portion, less a small admin fee. Administration Process After I apply with you, what happens next? Once we verify the information that you’ve given us, we enter your new coverage directly into GM’s national database. As soon as we do this, your coverage is live and accessible to every GM dealer in the country. We notify you by email that your coverage is active and send you proof of purchase via regular mail. What if I decide to sell my vehicle, what are my options? If you sell your vehicle to a private party, you can transfer the coverage to the new owner for a small fee or you can cancel your coverage and receive a refund of the unused portion. Maintenance and Repair Where can I go for repairs? You can go to any of the 7,000+ GM dealerships or any licensed repair facility within the United States or Canada. Do I need to go to a GM dealership for covered repairs? While GM technicians know your vehicle best, if the time arises when you need a covered repair, you can go to any licensed repair facility, as long as you obtain authorization first. |
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